Return PolicyReturns and refunds are easy and hassle free at Polished Fashions
We are happy to exchange, provide store credit, or refund items in new, unused, undamaged, and original condition within 30 days for USA orders (45 days worldwide) from the date of your order or 7 days after package arrival, which ever date comes earlier. To be eligible for a return, your item must be unused and in the same condition that you received it. Return shipping costs will be refunded to you where the return is a result of our error.
If the above allotted time has expired since your purchase, unfortunately we can’t offer you a refund or exchange unless it is in no fault of your own for the late return.
Any health and personal care items
Electronics, unless defective
Please email us at [email protected] to initiate the process. Do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.
Special Order Items
Products that are specially ordered non-stocked items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.
Full refunds are not available under the following circumstances:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
You can submit refund requests by sending a message to [email protected].