GOT A QUESTION? NEED AN ANSWER FAST?
BELOW YOU'LL FIND THE ANSWER TO THE MOST COMMON QUESTIONS WE RECEIVE EACH DAY. TAKE A LOOK...
Q: What forms of payment do you accept?
A: We currently accept PayPal, Amazon Payments, Apple pay or credit cards.
Q: Will I receive confirmation that my payment has been received?
A: Yes, you will receive an email notifying you that the payment has been received. We normally ship within 3-5 business days of receiving payment, unless noted otherwise.
Q: I am an International customer how can I pay?
A: PayPal, Amazon Payments, Apple pay or credit cards are your only payment options. Your payment will automatically convert your currency into US dollars when processing the payment.
Q: Is it safe to purchase on-line?
A: We supply you with a secure session within our shopping checkout process. This site is created with Shopify, one of the most secure e-commerce platforms online. All credit card purchases will be processed by Shopify. Also, you will notice a padlock icon next to the Shopify icon, when you enter our secure 'checkout' area. This indicates that all information entered in the session is secure.
Q: Are my credit card details stored?
A: No. If paying with your credit card your payment is encrypted and you process your payment yourself and we never view your card details.
Q: Which credit cards do you accept?
A: Visa, MasterCard, AMEX or Discover cards.
Q: Can I cancel my order?
A: Unfortunately we are unable to make modifications to orders once they have been placed. Due to our efforts to ensure that your receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you put an invalid or wrong address, your order will ship out to that address and be returned to our warehouse. A new shipment will have to be generated and additional shipping charges will apply.
Q: How do I set up a PayPal account?
A: You can set up a PayPal account in a couple of minutes. Please visit www.paypal.com to sign up.
POSTAGE & DELIVERY
Q: How is my item packed?
A: We take great care in package and handling for each order to ensure it arrives to you safely as each item should.
Q: How long does delivery take?
A: For most orders, please allow 10-15 days for USA orders (14-28 days worldwide) with tracking. A few of our items may take longer due to various factors such as item weight and dimensions, warehouse location, and your country's customs. We will note the items that normally takes longer to ship.
Q: Who do you use for postage and shipping?
A: We use mostly ePacket.
Q: Do you ship international?
A: Yes, we ship international, all day every day.
Q: How do I calculate postage on multiple purchases?
A: Just combine all the items into your shopping cart and it will be calculated for you before you need to pay.
Q: My shipped item is taking longer than the estimated delivery time. Why?
A: To far reaching areas or rural properties delivery times can be longer than the estimated delivery times, or shipment can have delays for unforeseen issues, and take longer for delivery than usual. You can contact us at email@example.com for any concerns about your order.
Q: Why do some items have free shipping showing and others not?
A: We have promotions going for different items sometimes and are usually short time offers.
Q: Can I send to a different address other than my own?
A: Yes. We use the address stored in your account so this will need to be changed before you proceed through checkout so postage can be calculated correctly and we can extract the correct delivery address.
Q: Is my parcel trackable?
A: Yes, most services have limited to full tracking capabilities.
Q: What will happen if I am out when my parcel arrives?
A: Where delivery is not possible, the parcel will be taken to your nearest post office and you will receive a notification of attempted delivery card.
Q: Do you accept returns?
A: We are happy to exchange, provide store credit, or refund items in new, unused, undamaged, and original condition within 30 days for USA orders (45 days worldwide) from the date of your order or 7 days after package arrival, which ever date comes earlier. To be eligible for a return, your item must be unused and in the same condition that you received it. Return shipping costs will be refunded to you where the return is a result of our error. We do not accept returns after 30 days for USA orders (45 days worldwide). Consult our Terms of Service and Returns pages for more information.
Q: I have received the wrong item, what do I do?
A: If the wrong item sent was our error please contact us so we can organize the exchange and freight costs. If you simply ordered the wrong item please return the item back to us, explaining that you ordered the wrong item and wish to exchange. Once received, we will contact you and organize the shipment of your new exchange item.
Q: How will you refund me?
A: All refunds will be credited back to the same account or card that was used to place the order and make the payment.
Q: Where do I return my goods to for an exchange?
A: Please email us at firstname.lastname@example.org to initiate the process. Please do not send your purchase back to the manufacturer.
Q: Is my item covered by Warranty?
A: Yes! All goods are backed by manufacturer warranties. See each item for further details.
Q: My item doesn't work or is broken when I received it?
Q: How do I make a warranty claim?
A: Just contact us at email@example.com and we will let you know what do when making a manufacturer warranty claim.
Q: How long is my warranty for?
A: Each and every item has a different manufacturer warranty period. See each item for further details.